While it costs money to install, you really can't get away with installing a live chat version on your website. Why? For the reasons you will see below.
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Having someone welcome them as soon as they arrive on your website is actually very helpful for your business and very convenient for your customers. Just like in the offline world, when people visit a website, it's rare for them to already know what they want. This is the reason why there are many websites out there that have popup optin forms.
Optin forms, however, are ineffective and you'd be lucky to get 50% of your website visitors trust you with their email address. With live chat, however, you are engaging the customer without any high-pressure sales tactics, and this will encourage them to stay on your site longer to see what you have to offer. For more lead generation tips visit http://www.business2community.com/marketing/4-tips-create-solid-lead-generation-strategy-0955898
This observation is supported by hard fact. In a recent survey, it was found that forty four percent (44%) of online customers said that having a live person answer their question in mid-transaction is one of the most important features a website can offer to its visitors.